by Nina Abubakari, MPH, MBA, JD, FACHE
The holidays are all about giving, but at Advantage, we understand that what we give defines who we are all-year long. At our recent all-staff meeting, we engaged in an exercise to see how staff defined “Customer Service” and the results were great.
Feedback included everything from extending common-courtesy to going the extra mile for our patients, as well as our colleagues. And for all you do, I thank you.
As we enter the New Year, we are embarking upon a level of growth as an organization. It is also important that we do so as a team. This means making sure that we are always our best, at all times, under all circumstances and in all situations because we are defined by what we give.
If we give great customer service, exemplary care and uncompromised commitment, then we become known as the FQHC that delivers all of those things. We move ahead of those who provide less, and we excel at delivering what we promise.
If we give less than satisfactory service, disappointing care and detached concern, then we’ll become known for that, as well. As a result, we’ll lose patients who have options (as they all do), and find ourselves in the losers column of healthcare, which is not where we deserve to be.
We are the advantage—literally, and figuratively. And in order to remain there, we have to embrace every opportunity to be and give our best. It is who we are, and what we do; Nothing less– ever.
So, the mantra that embodies all of the impressive comments shared can be summed up in this: “We are what we give.” Remember and perform like this very day, and we will continue to be—and deliver—the advantage to everyone we encounter. It is who we are.